1. Introduction

The Lawn Keepers ("we," "our," or "us") operates lawn care services in the surrounding Cleveland, Ohio area. This Privacy Policy explains how we collect, use, and protect information when you visit our website, take our diagnosis quiz, or request our services.

By using our website or submitting any of our forms, you agree to the practices described in this policy.

2. Information We Collect

When you fill out our contact form or complete our lawn diagnosis quiz, we collect:

First and last name

Service address

Email address

Phone number

Quiz responses (yard size, current lawn condition, current lawn care behavior, obstacles, and booking intent)

We may also automatically collect basic technical information when you visit our website, including your approximate location, browser type, device type, and pages viewed. This helps us understand how visitors use our site.

We do not collect financial information, social security numbers, or government identification through our website.

3. How We Use Your Information

We use the information you provide to:

Respond to your service request and confirm your appointment

Provide quotes and schedule lawn care services

Send service confirmations, reminders, and follow-up communications

Personalize quiz results and lawn care recommendations

Send relevant follow-up communications based on your quiz responses

Improve our website, quiz, and services

Comply with legal obligations

We will not use your information for any purpose unrelated to providing lawn care services unless we obtain your permission first.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share limited information with:

Service providers who help us operate our business (such as scheduling software, CRM platforms, email delivery services, SMS providers, and payment processors), and only to the extent necessary to perform their function

Legal authorities when required by law, court order, or to protect our rights or the safety of others

5. Communications

By submitting our forms, you consent to receive communications from The Lawn Keepers related to your service request and your quiz results, including emails, phone calls, and text messages. Standard message and data rates may apply for text messages.

You can opt out of marketing communications at any time by:

Replying "STOP" to text messages

Clicking the unsubscribe link in any email

Contacting us directly at [email protected]

Note that you may still receive transactional messages related to active service appointments even if you opt out of marketing communications.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as needed to provide services to you and for legitimate business purposes such as record-keeping, tax compliance, and dispute resolution. You may request deletion of your information at any time by contacting us.

8. Your Rights

You have the right to:

Request a copy of the personal information we have about you

Request corrections to inaccurate information

Request deletion of your information (subject to legal record-keeping requirements)

Opt out of marketing communications

To exercise any of these rights, contact us using the information at the bottom of this policy.

9. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and measure the performance of our marketing campaigns. This may include tracking pixels from advertising platforms such as Meta (Facebook/Instagram) and Google. You can control cookie settings through your browser. Disabling cookies may affect site functionality.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.

11. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this policy reflects the most recent changes. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact:

The Lawn Keepers Email: [email protected] Phone: 216-366-6250 Service Area: Surrounding Cleveland, Ohio